cu99's Privacy Policy

1.1 Registration and Account Information

When you create an account with cu99, we collect the following information:

• Full name and date of birth
• Valid email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka — BDT)

1.2 Identity Verification Information (KYC)

As part of secure transactions and legal compliance, we may collect the following documents:

• National ID card (NID) or passport photo
• Proof of address
• Payment method verification (bKash, Nagad, Rocket, Upay, or bank details)

This information is completely confidential and used solely for the purpose of identity verification.

1.3 Transaction Information

We keep records of your financial transactions, which include:

• Deposit and withdrawal history
• Payment method details
• Gaming history and betting records
• Bonus claims and usage information

1.4 Technical Information

When you use cu99, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Cookies and session data
• Time spent on the site and pages visited
• Referral source and click patterns

3.1 Types of Cookies We Use

• Essential Cookies: The core functionality of the platform is not possible without these. These cookies are used to maintain login sessions.
• Functional Cookies: Remember your preferences and settings — such as language selection and theme preferences.
• Analytics Cookies: Analyse site usage patterns to help us improve our services.
• Security Cookies: Help detect and prevent fraudulent activity.

3.2 Cookie Controls

You can disable cookies from your browser settings at any time. Please note, however, that disabling certain essential cookies may cause some platform features to not work correctly.

4.1 Service Provider Partners

Only the necessary information is shared with trusted technology and payment partners who assist in operating our services. These partners are also obligated to follow the same standard of privacy policy.

4.2 Legal Obligations

We may be required to share information with relevant authorities as part of a court order, government directive, or legal process. In such cases, we provide only the information required by law.

4.3 Fraud and Security

Information may be shared with regulatory bodies as part of cybersecurity, fraud prevention, or anti-money laundering activities. This is necessary to protect the interests of all users.

5.1 Data Retention Period

cu99 retains information while your account is active. Even after an account is closed, some information may be retained for a specified period due to legal, security, or regulatory requirements. Transaction records are generally retained for the long term.

5.2 Response to a Data Breach

If a security breach occurs, we will act promptly and notify the affected users in a timely manner if deemed necessary. Our security team is active 24/7.

6.1 Right to Access Your Information

You may request a copy of the information we hold about you at any time. We are obligated to provide that information within a reasonable time.

6.2 Right to Correct Your Information

If there is any incorrect or incomplete information in your account, you can request that it be corrected. We will fix it as quickly as possible.

6.3 Right to Delete Your Information

You can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations. We will inform you in detail in such cases.

6.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. To do this, contact our live chat support or email us directly. Please note: important account and security notifications cannot be turned off.

6.5 Right to Close Your Account

If you wish to stop using cu99, you can contact our customer support to request that your account be closed. All pending transactions will be settled before the account is closed.

7.1 Age Verification

We verify age at the time of registration, and if a user is found to be under 21, their account is immediately closed and the collected information is deleted.

7.2 What Parents Should Do

If you suspect that your child (who is under 21) has registered on cu99, please contact us via our live chat support or by email at [email protected]. We will resolve the matter immediately.

8.1 Supported Payment Methods

The following payment methods are currently supported on cu99:

• bKash — minimum deposit ৳100, minimum withdrawal ৳1,000
• Nagad — minimum deposit ৳100, minimum withdrawal ৳1,000
• Rocket — minimum deposit ৳100, minimum withdrawal ৳1,000
• Upay — minimum deposit ৳100, minimum withdrawal ৳1,000
• Bank Transfer — minimum deposit ৳100, minimum withdrawal ৳1,000

8.2 Protection of Financial Information

Your card number or mobile banking PIN is not stored on cu99's servers. Sensitive payment-related information is processed directly on the payment gateway's servers and we cannot see it. This ensures the highest level of protection for your financial information.

9.1 How Changes Will Be Communicated

• The updated date on this page will be changed
• For significant changes, a notification will be displayed after logging into your account
• Where applicable, a notification will be sent to your registered email

9.2 Using the Service After Changes

If you continue to use cu99 after a policy change, it will be assumed that you have accepted the updated policy. If you object to the new policy, please request that your account be closed.