cu99's Responsible Gaming — Keep the Fun Safe
Gaming is entertainment — not a burden. cu99 is committed to keeping you protected and informed.
Responsible Gaming — Why It Matters
cu99 believes online gaming should be a healthy and enjoyable experience. However, when gaming goes out of control, it can have a negative impact on personal life, family, and finances. That is why we encourage every user to enjoy gaming in a mindful and safe way.
Responsible gaming means knowing your limits, setting a budget, and treating gaming purely as entertainment — not as a source of income. To ensure your safety on the cu99 platform, we provide multiple protection tools and support systems.
Remember: gaming is for those aged 21 and above only. Learn more about our responsible gaming policy and support tools below.
Our Protection Tools
Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase the limit, you must wait 24 hours after making the request. This is the most effective way to keep your spending under control.
Time-Out Break
Use the time-out feature if you want to take a temporary break. You can suspend your account for a set period ranging from 24 hours to 6 weeks. You will not be able to log in during this time.
Self-Exclusion
If gaming is becoming a problem, choose long-term self-exclusion — 6 months, 1 year, or permanently. Your account will be completely closed during the exclusion period and no promotional messages will be sent.
Bet Limit
Set a maximum amount you can wager per session or within a defined period in advance. Once the limit is reached, the system will automatically stop you.
Reality check
You will be reminded at regular intervals how long you have been playing and how much you have spent. This reminder helps you stay aware of your gaming patterns.
24/7 Support
Contact our Bengali 24/7 live chat support for any issue. Our trained team is always ready to help you confidentially.
Age Verification and Minor Protection
cu99 follows a strict 21+ age policy. Every user's age and identity are verified at the time of registration. Only those aged 21 and above may open an account and play games.
If there are any minors in your household, do not keep your account logged in on shared devices and do not share your password. Use parental control software if needed.
We immediately close any account found to belong to a minor and cancel all transactions. If any information provided during age verification is found to be false, the account will be permanently closed.
and above only
What is verified at registration
National ID (NID), date of birth, and contact information — mandatory for every account.
What happens if identity cannot be verified?
The account is suspended and the deposited balance is returned. No winnings will be paid out.
Advice for parents
Keep parental controls active on devices used by minor children. Contact our support if you notice any suspicious activity.
Warning Signs — When to Seek Help
If any of the following signs apply to you, contact us right away.
Exceeding your budget: You are spending more than your set budget and placing more bets to try to recover lost money.
Stress and anxiety: You feel restless or irritable when you cannot play, and you struggle to focus on daily tasks without gaming.
Loss of time control: You are spending much more time gaming than planned and find it hard to stop.
Family and social problems: Your relationships with family or friends are suffering, and you are neglecting work or studies.
Borrowing or draining savings: You are borrowing money for gaming, using savings or emergency funds, or cutting other expenses.
Hiding your activity: You are concealing your gaming activity or spending from family or loved ones.
Assess Yourself
Think about the questions below. If your answer to more than one is "yes", please talk to us.
Do I want to stop gaming but find I cannot?
Am I betting more to try to recover money I have lost?
Is gaming causing harm to my family or work?
Am I borrowing money or cutting other expenses to fund my gaming?
Do I feel bored, restless, or anxious when I am not gaming?
Am I hiding my gaming from loved ones?
How to Set Limits
Log in to your account
Log in to your account at cu99 and go to "Account Settings".
Open the Responsible Gaming section
Click on the "Responsible Gaming" option.
Choose your limits
Select what you need — deposit limit, bet limit, time-out, or self-exclusion.
Confirm and save
Save your changes — the limits will take effect immediately and you will receive a confirmation email.
Need Help?
If you have difficulty setting limits on your own or need urgent assistance, contact our 24/7 Bengali live chat support. Our team will help you confidentially.
Deposit and Transaction Limits
Minimum Deposit
৳100
The minimum deposit amount across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) is ৳100.
Minimum Withdrawal
৳1,000
The minimum withdrawal amount is ৳1,000. Payments are typically completed within 30 minutes to 3 hours.
Secure Payments
Fully secure SSL-encrypted transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
Responsible Gaming FAQ
Enjoy Safely —
Welcome to cu99
Play responsibly and enjoy the fun of gaming. Visit our FAQ to learn more or explore the games directly.